Advanced Support Services
The introduction of new information technology within an organization has its challenges.
Users may need additional training. Business processes may need to be modified. Expectations become
different, and new goals are developed.
The COMET service team provides valuable recommendations and services in the following domains:
- Advanced Training
It is our experience that 95% of the COMET end-users navigate easily through the system and
accomplish their tasks using the self-training "how to" feature. For those who need
additional training, the COMET team can train your staff in person or via the Internet.
- Operational assistance
COMET start-up support includes an initial setup of the client database using electronic
lists provided by the customer. In some cases these lists are not available, or exist on paper
only; in some other cases clients are interested in loading years of historical data, available
electronically or on paper only.
The COMET support team will help you load lists and historical data to get you started.
- Business analyst support services
Moving from paper-based processes to computer-based processes often introduces significant
changes, requiring more effort up front in the data collection process. COMET business
consultants are well aware of these organizational changes and can help you transition smoothly
to the new system.
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Administrative assistance
Monitoring closely proper execution and identifying data errors as early as possible are key elements
for improving data quality. For example, on-time instrument completion with COMET is regularly at 85%
in a non-monitored environment, but dramatically increases to 95% or better in a monitored environment.
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Consultation Services
Our consultants can also assist you in these areas:
- Improving existing instruments
- Developing new instruments
- Reviewing and improving instrument assessments
- Building assessment standards based on historical data
- Statistical analysis
- Definition of program outcomes
- Program assessments
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